Contact

Imprint & Privacy Policy

Pyonet, owned by M. Haque, operates this website and related services (the "Services") to provide you with a curated experience. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails regarding personal data.

By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal data as described herein.

Personal Information We Collect or Process

"Personal information" refers to data that identifies or can reasonably be linked to you. We do not collect anonymized or de-identified data unless it cannot be linked to you. Depending on your interaction with the Services and applicable law, we may process:

  • Contact details: name, address (e.g., billing/shipping), phone number, email address.
  • Financial information: credit/debit card details, payment transaction data.
  • Account information: username, password, preferences.
  • Transaction information: items viewed, purchased, returned, or canceled.
  • Communications: details from your inquiries or support requests.
  • Device information: IP address, browser data, unique identifiers.
  • Usage information: how you interact with the Services.

Personal Information Sources

We collect personal data from:

  • You directly (e.g., account creation, communication).
  • Automatically via the Services (e.g., cookies, device data).
  • Service providers acting on our behalf (e.g., payment processors).
  • Partners or third parties with your consent.

Lawful Basis for Processing

We process your personal data based on:

  • Contractual Necessity: To fulfill orders or manage your account.
  • Consent: For marketing purposes (you may withdraw consent anytime).
  • Legitimate Interests: To improve Services, ensure security, or conduct marketing (balanced against your rights).
  • Legal Obligation: To comply with laws or respond to legal requests.

How We Use Your Personal Information

We use your data for:

  • Providing and customizing the Services (e.g., processing payments, fulfilling orders).
  • Marketing and advertising (e.g., personalized emails; opt-out available).
  • Security and fraud prevention (e.g., account authentication).
  • Communication (e.g., customer support).
  • Legal compliance (e.g., responding to subpoenas).

How We Disclose Personal Information

We may share your data with:

  • Vendors (e.g., payment processors, IT services) under confidentiality agreements.
  • Marketing partners with your consent for targeted ads.
  • Third parties you authorize (e.g., shipping providers).
  • Affiliates or during business transactions (e.g., mergers).
  • Legal authorities when required by law.

International Transfers

Your data may be transferred outside the EEA. We ensure compliance with GDPR by using Standard Contractual Clauses (SCCs) or transferring only to countries with adequate protection, as determined by the European Commission.

Relationship with Custom Website

Our Services are hosted on a custom website that processes your data to deliver and improve the Services. Data may be shared with third parties outside your country. The custom website acts as a data processor under our control. For details, visit our [Privacy Guidelines](https://pyonet.com/imprint).

Third Party Websites and Links

Links to third-party sites are provided for convenience. We are not responsible for their privacy practices. Review their policies before sharing data.

Children's Data

The Services are not for children under 16. If a child’s data is collected, contact us to request deletion.

Security and Retention

While we use security measures, no system is infallible. Data is retained as long as necessary for the purposes outlined, or as required by law (e.g., 6 years for financial records under German law), after which it is securely deleted.

Your Rights and Choices

Under GDPR, you have the following rights (subject to limitations):

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request data deletion ("right to be forgotten").
  • Restriction: Limit data processing.
  • Data Portability: Receive your data in a structured format.
  • Objection: Object to processing for marketing or legitimate interests.
  • Withdraw Consent: Revoke consent at any time.

To exercise these rights, contact us at support@pyonet.com. We may verify your identity. You can opt out of marketing emails via the unsubscribe link.

Complaints

If you have concerns, contact us at info@pyonet.com. You may also lodge a complaint with the [German Data Protection Authority (Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen)](https://www.ldi.nrw.de).

Changes to This Privacy Policy

We may update this policy, posting changes here with the updated date. We’ll notify you via email or the website if significant changes affect your rights.

Contact

For questions or to exercise rights, email us at info@pyonet.com or write to:
Pyonet
Paul str 9
45141 Essen, Germany
Data Controller: M. Haque
Optional Data Protection Officer: info@pyonet.com

Last updated: October 23, 2025